Web and Email Hosting FAQ

Hosting account setup questions:

      Q.   How long will it take for my web hosting account to be setup?
      A.   All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!

      Q.   How long will it take for my new domain name to become active?
      A.   Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

      Q.   Can I buy a domain name, but not buy web hosting
      A.   Yes, you do not have to buy the web hosting when you buy a domain name.

      Q.   Can you help me get set up?
      A.   Yes we can. Drop us a note via our contacts page and we will get back to you.

Billing Questions:

      Q.   How can I pay for my web hosting account or domain name?
      A.   All common payment methods are accepted - MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.

      Q.   Can I have a free trial of a web hosting account?
      A.   All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.

      Q.   Do I get an invoice?
      A.   Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.

      Q.   Do you charge VAT?
      A.   No, not at the time of writing.

Miscellaneous Questions

Q. Do you host adult or warez websites?
A. No, we do not host any adult or warez websites - please do not embarass us by asking.

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This is only the tip of the iceberg we know. If you have any questions please drop us a line via our contacts page and we will get back to you

More in this category: « Website Template FAQ

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